Privacy Policy

1. Information We Collect

When you contact Saqinova or arrange an appointment, limited information may be collected so your enquiry or booking can be managed.

Your name.
Phone number.
Email address, if you provide one.
Your preferred appointment date and time.
The service or appointment you are asking about.
General location, postcode or appointment address where a home or hotel booking is being considered.
Messages and relevant booking preferences.
Deposit or payment status and transaction information supplied by a payment provider.
Basic website and device information generated through analytics or advertising tools.

Saqinova does not create or maintain clinical medical records. Please avoid sending unnecessary medical or sensitive personal information through WhatsApp, email or website forms.

2. How We Use Your Information

Information is used for practical business and appointment-management purposes.

To reply to enquiries.
To check availability.
To arrange and confirm appointments.
To confirm the current service, appointment time, location and price.
To request or confirm the booking deposit.
To send appointment information, reminders or changes.
To provide customer service.
To keep reasonable booking and payment records.
To deal with cancellations, no-shows, charge questions or booking disputes.
To understand website performance and advertising effectiveness.

3. WhatsApp, Phone, SMS & Email

Most Saqinova enquiries and bookings are handled through WhatsApp or other direct communication methods such as phone, SMS or email.

Messages may contain the appointment date, time, service, location, price and deposit details.
Messages may be retained where reasonably needed to confirm what was agreed.
Communication history may be used to resolve misunderstandings, cancellations, no-shows or payment disputes.
Please do not send passwords, financial security information or unnecessary sensitive information.

4. Website Forms

If you submit information through a website form, the information you enter may be processed by the form service used by the website and delivered to Saqinova.

This may include your name, phone number, email address, preferred appointment details and message.

5. Payments & Booking Deposits

Saqinova currently requires a 25% deposit to secure a confirmed appointment. Payment information may therefore be processed by banks, card processors, payment-link providers or other payment services used to complete the transaction.

Saqinova may receive confirmation that a payment was completed.
Booking records may include the amount paid, date of payment and remaining balance.
Saqinova does not need your online banking password, PIN or full card security details.
Payment providers operate under their own privacy and security policies.

6. Cookies, Analytics & Advertising

The Saqinova website uses or may use tools such as Google Analytics and Meta Pixel to understand website usage and measure advertising performance.

Information may include pages visited, device type, browser type, approximate location and interactions with the website.
Advertising tools may help measure whether Facebook or Instagram advertising leads to website visits.
Third-party analytics and advertising providers may use cookies or similar technologies according to their own policies.
You can manage browser cookies and relevant advertising preferences through your browser, device or platform settings.

7. How We Protect Your Information

Reasonable steps are taken to keep information private and limit access to what is required for the operation of the business.

Personal information is not sold, rented or traded.
Access to booking information is kept limited to what is reasonably necessary.
Business records may be retained where needed for accounting, booking management, safety or dispute prevention.
No internet, messaging or digital storage system can be guaranteed to be completely secure.

8. Sharing Your Information

Saqinova does not sell personal information. Limited information may be processed or shared only where reasonably necessary for the operation of the business.

With services that operate the website or website forms.
With analytics or advertising providers.
With payment providers when electronic payments are used.
With communication platforms used by you, such as WhatsApp.
Where required by law or reasonably necessary for safety, legal proceedings or protection of the business.

9. Third-Party Platforms

Saqinova may provide links to or use third-party services including WhatsApp, Google, Google Maps, Instagram, Facebook, TikTok, YouTube, analytics providers, website-form providers and payment services.

These services operate under their own privacy policies and terms. Saqinova does not control how an independent third-party platform processes information after you use that platform.

10. How Long Information Is Kept

Information is kept only for as long as reasonably necessary for the purpose for which it was collected or for legitimate business, accounting, safety or legal needs.

General enquiries may be deleted when they are no longer needed.
Booking and payment-related records may be kept for reasonable business records.
Messages may remain within third-party communication platforms according to their settings and retention systems.
A request for deletion can be made, although some information may need to be retained where there is a legitimate business or legal reason to do so.

11. Treatment Suitability Information

Saqinova does not operate as a healthcare provider and does not maintain clinical patient or medical records.

During an enquiry or before treatment, you may voluntarily mention limited information that affects whether massage or another service appears suitable. This should be limited to information reasonably necessary for the immediate booking or treatment decision.

Please avoid sending detailed medical records, medical reports or unnecessary sensitive health information. If you are uncertain whether massage is appropriate for you, seek advice from an appropriate healthcare professional before booking.

12. Your Personal Information

You can contact Saqinova if you would like to ask what personal information is held about you or if information needs to be corrected.

You may also request deletion of information where appropriate, although some records may need to be retained for legitimate business, accounting, dispute, safety or legal reasons.

13. Changes to This Privacy Policy

This Privacy Policy may be updated when Saqinova changes its website, booking processes, payment methods, technology, service providers or business operations.

The latest version will be published on this page.

14. Contact About Privacy

For a privacy question or request, contact Saqinova directly.

Phone: +44 7405 606347
WhatsApp: Message on WhatsApp
Address: 56 North Road, Southall UB1 2JH

Clear. Limited. Professional.

How Your Information Is Handled